Returns & Refunds Policy

Return window

You may request an eligible equipment return within 14 calendar days of delivery. This applies to new, used and refurbished machinery, subject to the eligibility conditions below. Requests received after 14 calendar days are not eligible under this policy.

Restocking fee

Approved returns of equipment that is not defective are subject to a 10% restocking fee, calculated on the equipment purchase price.

The restocking fee does not apply where the equipment supplied is incorrect or materially different from its agreed description.

Return transportation

For approved returns of non-defective equipment, you are responsible for arranging or covering the ordinary cost of return transportation.

Where we supplied incorrect or materially misdescribed equipment, appropriate return arrangements will be determined in accordance with your sales agreement and applicable law.

Equipment condition

Returned machinery must be in substantially the same condition as when it was delivered. We may inspect returned equipment to confirm eligibility. When reviewing a return we consider:

• Operating hours added since delivery.
• Changes in condition, including damage that occurred after delivery.
• Missing components, attachments, keys, manuals or documents supplied with the machine.
• Alterations, modifications or repairs made after delivery.

Refund processing

Approved refunds are processed after the returned equipment has been received and inspected and the refund amount has been determined. Where a restocking fee applies, it is deducted from the refund.

Refunds are returned through an appropriate verified payment channel — normally the original payment method where feasible.

Approved refunds are issued within 10 business days after the returned equipment has been received, inspected, and the refund has been approved. This timeline refers to when Affordable Tractors & Equipment issues the refund, not when your bank makes the funds available — bank processing times vary, especially for international transfers.

After an approved return

1. You return the equipment following our written return instructions.
2. We confirm receipt of the equipment and inspect it.
3. We determine the refund amount, deducting the 10% restocking fee only where it applies, and confirm the amount to you in writing.
4. We issue the refund through the verified payment channel confirmed with you.

How to request a return

Email sales@affordabletractorsequipment.com within 14 calendar days of delivery and include:

• Your order reference.
• Equipment identification (listing title, stock number or serial number).
• The reason for the return.
• Supporting information such as photographs or a description of any issue.

What happens next

Our sales team will review the request and tell you in writing whether the return is eligible. Approved returns receive written instructions covering return transportation, inspection and the refund. Please do not send equipment back before you have received these instructions.

Your statutory rights

This policy does not affect any rights you have under applicable law. Defects in used or refurbished machinery covered during the warranty period may also be handled under our Warranty Information.